New practitioner system LIVE

19 Jun, 2025

We’ve moved to our new practitioner registration system.

Whether you’re new to using it or new to what’s changed, the following information and FAQs will help guide you. If you need further assistance, see details below under ‘Help’ to get in touch.

• You’ll need to update favourites and bookmarks as links may have changed.
• Use your same email address to login – you’ll need to reset your password.
• Some of our processes have changed, please check the website to see what’s different.

Accessing your profile

If you’ve got an online profile already, please don’t create a new one, just reset your password the first time you log in (use your same email address to login as for the previous system):

• Click ‘login’ from our website
• Click ‘forgot password’
• Enter the email address that you used in the previous system
• (You’ll receive a password reset link via email)
• While you’re in your online profile, check to make sure all your information is correct and update to date.

We encourage you to have a look around but please be aware if you ‘test’ out the application forms it will submit one.  

Information within your profile

Data migration is ongoing, so supervision information is not yet available.

Open applications

If you can’t see your ‘open application’ through your online portal this is because your application was lodged in our old system.

We still have your application, and we are processing it as quickly as possible.

We’ll be in contact if any further information is required.

What’s changed

The new system includes a clear and easy-to-navigate platform that allows you to find the information you need quickly. There’s improved navigation and accessibility, and a clean layout.

You can view examples of what the site WAS like and what it IS now by viewing the link below: New practitioner system changes.

Frequently Asked Questions (FAQs)

1.      How do I log into my profile on the new practitioner system?

If you have an existing profile, click onto ‘log in’ then click ‘reset password’ and follow the instructions (Don’t try to set up a new profile).

2.      How do I set up a profile on the new practitioner system?

See ‘how to’ instructions below.

3.      I’ve checked my profile details, and it looks different/some of the information isn’t there.

This could be due to data migration. You can update your contact details through your online profile. If your registration or practising certificate information doesn’t look right, then please contact us.

4.      I tried doing the ‘password reset’ but didn’t get an email – what now?

Check in your ‘junk mail’ – have you given it enough time? Make sure our email address is not being blocked by your system. If you’re still having problems, get in touch.

5.      I’ve checked and can’t find some of the details I need – for example, how to apply for an additional scope of practice.

We’re developing ‘how to’ information, so if it’s not there now then it will be soon. If you need help, get in touch.

6.      How do I find my practising certificate

a. Follow the instructions to log into your profile

b. Go to 'my information' - registration and practising information.

c. Under 'Practising certificates' select 'Print certificate'.

7.      How do I find my application - and it’s status?

If you can’t see your ‘open application’ through your online portal it’s because your application was lodged in our old system. We still have your application and we’ll be in contact if further information is required.
If you’ve submitted an application through the new system, once you’re logged into your profile, go to ‘my information’ – my submitted applications. That’s where you’ll see the status of your application.

8.      How do I find my registration certificate?

a.      Follow the instructions to log into your profile

b.   Go to 'my information' - registration and practising information

c.   Here you can see the scopes of practice you're registered in. Select the scope of practice then select 'Print certificate'.

9.      How do I apply for a practising certificate?

a.      Follow the instructions to log into your profile

b.      Go to ‘application forms’ – APC application

c.      Follow the instructions in the form to provide the required information and documentation.

d.      Submit your application and pay the required fee. This step is completed online as part of the application form.

e.      Check your inbox regularly for any updates from our Regulation Advisors.

‘How to’ instructions

Key steps to registering in the new system

Video guide – how to create a profile (MSC)

Video guide – where to apply for registration (MSC)

‘How to’ create a profile and register 

Step 1: Click login in the top right of our website.

Step 2: Click on the word "here” to create your profile.

Step 3: Enter your name, email address and create a password for your account.

Step 4: Once you’ve made it into your online portal, navigate to the “Registration Application” option available under “Applications Forms” from the menu bar.

Step 5: Follow the instructions in the form to provide the required information and documentation.

Step 6: Submit your application and pay the required fee. This step is completed online as part of the application form.

Step 7: Check your inbox regularly for any updates from our Regulation Advisors.

Help

If you’re still unsure about what to do or have any queries, email msc@medsci.co.nz or phone +64 4 801 6250 ext 1.