I am a member of the public
Before you make a complaint
Making a complaint can be a difficult thing to do, especially if you're not sure of the best way to be heard.
If you are you unhappy with the quality of a provider’s service or conduct, it is helpful to first raise your concerns with the provider. It is important you understand what has happened and are clear about what remedy you are seeking from the provider.
Making a complaint to the Health and Disability Commissioner (HDC)
If you are unhappy with the quality of the service provided to you and have been unable to resolve the matter directly with the provider you can lodge a complaint with the Health and Disability Commissioner (HDC) in writing.
The HDC will then investigate the complaint to determine whether any breach or breaches of the Code of Health and Disability Services Consumer Rights have occurred.
You can make an online complaint here (http://www.hdc.org.nz/complaints/making-a-complaint)
Making a complaint to the Medical Radiation Technologists Board (the Board)
You can make a complaint to the Board about a registered health practitioner at any time. If the complaint indicates that a health consumer has been affected, the Board must refer the complaint to the HDC for first consideration. The HDC may or may not proceed to investigate the complaint and refer it back to the Board to determine if there has been a breach by the practitioner in respect of their professional or legal responsibilities under the Health Practitioners Competence Assurance Act 2003 (the Act).
When a complaint is referred to the Board by the HDC, they will act promptly to decide what action should be taken. The Board’s primary responsibility when responding to a complaint is the protection of the health and safety of the public.
Please note that if you wish to proceed with a complaint the Board require the name of the health practitioner and a written outline of the nature of your concerns. As part of the Board’s processes and in accordance with natural justice any information received in respect of a practitioner would need to be disclosed to them for their right of response.
How we deal with complaints
Concerns and complaints about health practitioners fall into one of three categories:
- Competence – is the practitioner competent to practise?
- Conduct – is the practitioner’s conduct appropriate?
- Health – is the practitioner with a physical or mental health issue fit to practise?
Public safety is the Board’s absolute priority in all cases. The Board does not have the ability to award damages, costs, or to impose discipline.
We will not act on an anonymous complaint. The Act and the principles of natural justice require that the complainant participates in the process.
Please note that if you wish to proceed with a concern or complaint the Board would require the name of the health practitioner and a written outline of the nature of your concerns. As part of the Board’s processes and in accordance with natural justice any information received in respect of a practitioner would need to be disclosed to them for their right of response.
If you want to proceed in making a complaint against a registered health practitioner, then put your concerns in writing and email to firstname.lastname@example.org.
The Board will acknowledge receipt of your complaint and advise you on the next steps that would be followed.