I am a registered practitioner

Complaints when a health consumer has not been affected

Under Section 34 of the Health Practitioners Competence Assurance Act 2003 (the Act) if you, as a registered health practitioner, have concerns that another registered health practitioner may pose a risk of harm to the public by practising below the required standard of competence, you may inform the Medical Radiation Technologists Board (the Board) in writing including the reasons on which your belief is based.

Under Section 45 of the Act if you, as a registered health practitioner, believe that another registered health practitioner is unable to perform the functions required for the practice of a medical imaging and/or radiation therapy practitioner because of a mental or physical condition, you are obliged to promptly inform the Board in writing of all the circumstances.

The Board will consider all of the available information and determine the appropriate action to be taken.

The three categories: competence, conduct, and health

Concerns and complaints about health practitioners fall into one of three categories:

  • Competence – is the practitioner competent to practise?  [Link to page: 10.2.1  competence reviews]
  • Health – is the practitioner with a physical or mental health issue fit to practice? [Link to page: 10.2.3  health reviews]
  • Conduct – is the practitioner’s conduct appropriate and safe? [Link to page: 10.2.2  conduct reviews]

For each of these, we have a range of ways to respond, depending on the nature and seriousness of the concern or complaint.

We examine each notification made under the Act, and decide whether it should be handled as a competence, conduct or health issue.

Anonymous complaints

The Board will not act on an anonymous complaint. The Act and the principles of natural justice require that the complainant participates in the process.

Contact us if you have a concern or a complaint

Please note that if you wish to proceed with a concern or complaint we would require the name of the health practitioner and a written outline of the nature of your concerns. As part of the Board’s processes and in accordance with natural justice any information received in respect of a practitioner would need to be disclosed to them for their right of response.

 

If you want to proceed in making a complaint against a registered health practitioner, then put your concerns in writing and email to prof.standards@medsci.co.nz.

The Board will acknowledge receipt of your complaint and advise you on the next steps that would be followed.